FAQs
We understand that visiting a healthcare provider often comes with many questions and the need for clarity about your experience with us. To address this, we have prepared a comprehensive list of frequently asked questions (FAQs), offering detailed answers as part of our commitment to open communication and transparency.
Please review our FAQs below for more information. Should you have any additional questions, we encourage you to call our office at (972) 239-5445. One of our dedicated staff members will be happy to assist you.
The best way to make an appointment with us is by using our convenient online appointment request form. This method allows you to select your preferred appointment times and receive confirmation quickly, all from the comfort of your own home.
For those who prefer a more personal touch, feel free to call our office directly at (972) 239-5445. Our friendly staff is ready to assist you in scheduling an appointment that suits your needs. We look forward to supporting your health and wellness journey.
At Prime Internal Medicine Associates, we are proud to announce that we do offer telehealth appointments as part of our commitment to providing flexible healthcare options. However, telehealth services may not be suitable for everyone.
To ensure a telehealth appointment is right for you, we encourage you to call our office at (972) 239-5445. Our knowledgeable staff is here to discuss your unique situation and help determine if a telehealth consultation is the right choice for you.
If you need to cancel or reschedule your appointment, please call our office at (972) 239-5445. We ask that you kindly provide at least 24 hours’ notice. This allows us to accommodate other patients who may need care. Our team is here to assist you with any changes and ensure your scheduling needs are met seamlessly.
To ensure a smooth and efficient appointment, please bring the following items with you:
- Photo ID
- Insurance card
- Filled out patient forms
- Medical history (if applicable)
- Relevant imaging (if applicable)
Having these on hand will help us provide you with the best possible care and support during your visit. If you have any questions or need further assistance, feel free to contact our office.
We understand the importance of timely medical care, and we are committed to getting you scheduled with a provider as soon as possible. Our dedicated team prioritizes comprehensive care, ensuring that your health and wellness needs are addressed promptly.
Please reach out to our office, and we will work with you to find the earliest available appointment that suits your schedule. Your well-being is our top priority, and we are here to support you every step of the way.
At Prime Internal Medicine Associates, we accept Medicare and most major health insurance plans to ensure you have access to our comprehensive services. However, we recommend reaching out to your insurance provider directly to confirm specific coverage details related to your plan.
Please be aware that you will be responsible for paying any co-payments or deductibles at the time of your appointment. If you have any questions about payment methods or need assistance, our team is here to support you in understanding your insurance options and ensuring a smooth billing process.
If you have questions for your doctor outside of regular office hours, please feel free to call us and leave a message. One of our doctors will be in contact with you shortly to address your concerns.
However, if you are experiencing a medical emergency, it is crucial to call emergency health services at 911 immediately. DO NOT WAIT! Your health and safety are our top priorities. The emergency medical staff will notify us of your condition and we will be happy to assist you from there.
