Our regular office hours are:

• Monday, 8:30am - 5:00pm
• Tuesday, 8:30am - 6:30pm
• Wednesday, 8:30am - 5:00pm
• Thursday, 8:30am - 5:00pm
• Friday, 7:30am - 2:30pm
• Saturday (bi-monthly), 8:00am - 12:00pm
• Sunday, Closed

In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Prime Internal Medicine Associates, and they will contact us.

If you have an urgent medical need and need to talk to our doctors after our regular hours, please call our office at (972) 239-5445. A doctor is on-call 24 hours a day. Your call will be returned promptly.

At Prime Internal Medicine Associates, we accept Medicare and most major insurance plans. We do not accept insurance coverage for our Wellness Program. Please contact your insurance company or you may call our office at (972) 239-5445 to find out if we accept your plan.

If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept cash, checks, Visa®, MasterCard®, Discover®, and American Express®.

If you have a question related to your bill or insurance, please contact our billing specialists at (972) 239-5445.

If one of our doctors suggests a specialist evaluation or diagnostic testing that requires a referral, we will make every effort to provide this for you as soon as possible.

Some referrals require insurance preauthorization and cannot be processed immediately. Insurance guidelines prohibit us from backdating referrals. We require three business days for the processing of routine referrals.

Prescriptions and refills for established patients of Prime Internal Medicine Associates are routinely issued during our regular office hours (see above). You can make your request by calling our office at (972) 239-5445.

Refills are generally not issued during the evenings, weekends, or holidays, as the doctors may not have access to all your medical records during those times. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy.